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Service Manager - Energy Markets (f/m/d)

Essen, Nordrhein-Westfalen
Job Type
3 Mar 2023


  • Responsible for service delivery performance by interacting with the service operations team, internal delivery unit, external service providers, etc.
  • Plan, implement and optimize processes in E2E services according to E.ON group standards (e.g. SIAM) and take front-to-end process responsibility
  • Build and maintain excellent working relationships with DT and business stakeholders within Energy Markets
  • Responsible for ensuring transparency, process compliance & smooth delivery in day to day operational process with set of KPIs
  • Coordinate with E.ON central teams for changes related to service management process or tools & ensuring smooth on-boarding of new processes/applications
  • Responsible for audit topics within EMDT & lead/coordinate improvement initiatives around it and responsible within EMDT for liaising with external vendors & E.ON sourcing and procurement functions
  • Supporting end-to-end management of critical incidents (Severity 1 or 2) or potential critical incidents across all services/regions within the scope of EMDT


  • University degree in computer science, information systems, engineering, or comparable education, ideally advanced or intermediate ITIL certification
  • Experience in an IT Service Management organization within an enterprise scale, multi-site environment, ITIL Foundation in Service Management
  • Solid operational knowledge working in application support & issue resolution; project management experience is a plus
  • Good understanding of audit process & Internal Control System (ICS) frameworks
  • Integrative personality with a willingness to establish and develop close relationships within and outside the unit
  • Excellent English language skills, spoken and written; fluency in German or other languages is a plus


Apart of our inspiring and dynamic international working atmosphere we have following attractive employee benefits to keep you motivated and healthy:

  • flexible working hours
  • regular trainings
  • E.ON Pension Plan
  • private car leasing
  • free parking space
  • company credit card
  • fitness/health center and physiotherapy
  • job ticket available
  • kindergarten places
  • family service support
  • subsidized canteen

Additionally, we offer

  • the opportunity to shape the new energy world
  • the chance to shape E.ON's future
  • exciting business challenges to be solved
  • a space to develop ideas and create personal impact
  • an agile and hands-on environment

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  • Job Reference: 934302981-2
  • Date Posted: 3 March 2023
  • Recruiter: E.ON Energy Markets GmbH
    E.ON Energy Markets GmbH
  • Location: Essen, Nordrhein-Westfalen
  • Salary: On Application
  • Job Type: Permanent